Rachel R. Womack
Senior Technology /IT Executive
Entrepreneurial Attitude ✦ Subject-Matter Expertise ✦ Collegial Team Interaction ✦ Business Acumen
Broadly successful consumer insurance, credit financing, and sales administration professional with more than a decade of hands-on experience raising efficiency, boosting productivity, and improving service delivery of two major companies in a highly competitive industry. A discerning planner skilled at researching alternatives, gathering and interpreting relevant metrics, and devising solutions that combine innovation, prudent tactics, and cost-effective outcomes.
A dedicated, resourceful, and undeterred champion of finding better ways to lead colleagues around stifling paradigms with clear, concise, confident presentation of vision, mission, and direction. Skilled in structuring and guiding to completion projects that refine processes, advance the customer experience, and boost the bottom line. Respected, trusted, and relied upon to produce results showing substantial ROI in the face of consequential opportunity.
A dedicated professional with the kind of diverse expertise that drives success and adds value to any organization.
San Jose, CA
480-677-1069
rrwomack@me.com
Innovative Solutions
Excel at addressing each challenge with creativity, a focus on customer satisfaction, and fulfilling the expectations of excellence colleagues have come to depend on.
Empathetic Communication & Employee Engagement
A natural inclination for helping others succeed fosters the drive to create positive and productive work environments.
Challenge Identification & Resolution
Able to effectively limit personnel conflicts and bring disparate workers together in common cause by applying knowledge of and expertise in the principles of restorative thinking.
Continually Expanding Knowledge
Indulging a passion for continuous learning, staying updated and in tune with the latest industry trends and information multiplying opportunities for valuable contributions.
Responsibility
Take ownership of all performance commitments and consistently deliver high-quality work earning the respect of peers and subordinates.
Achievements
Work History
Provides finance and insurance products and services that are resold by automobile dealers.
District Manager
Responsible for coaching the employees of dealer customers in seven companies across a wide geography with the goals of increasing revenue, lowering operational costs, and remaining regulatory compliant.
- $5 million in incremental revenue produced across five years by leveraging industry knowledge and network contacts to cultivate and speed onboarding of three new preeminent customers in 18 months.
- $1+ million of added profit enabled by identifying supplemental products offering immediate bottom-line gains, providing explanatory information and training, and pressing the sales group to encourage purchase.
- $100,000 in monthly warranty-claim receivables prompted by installing an audit routine that replaced traditional “file and forget” practices with more detailed submissions and scheduled follow-ups to ensure accelerated processing.
- $200 (10%) per sale-enrichment achieved by periodically restructuring goals within the business plans of individual finance and insurance producers to discreetly change selling behaviors.
- 10% shrink in the loss ratio of mechanical-breakdown insurance realized by gaining expertise in contract language and training colleagues and customer employees in proper presentation of provisions.
- $500,000 in potential non-compliance fines averted by instituting monthly audits of financial transactions across departments and coaching employees in legitimate practices to lessen repeat occurrences.
- 200% reduction in onboarding time attained by designing a digital tool that highlighted a new hire’s need for auxiliary training in advance of a coach’s visit.
- Resolved a finance-department staffing deficiency by recruiting, validating transferable skills, and hiring qualified individuals from outside the automotive industry.
- 30 minutes on average removed from finance-product sales presentations by framing an excel-based data-entry tool that speeded and clarified discussion of features and benefits.
- Boosted co-worker productivity by strengthening group synergy through application of the predictive index in guiding onboarding procedure and conflict resolution. Strengthened associates’ understanding and appreciation of the value each contributed to the success of the business.
- Improved team members’ competency with CRM by preparing and delivering at a district meeting a PowerPoint presentation, accompanied by a hard-copy handout, detailing the proper methods of handling revised processes.
Automotive franchise dealership
Internet Sales Manager
Charged with generating sufficient prospects to produce a minimum of 12 sales per month by responding to new leads and maintaining a database assigned to individual salespeople. Generated 300 sales during tenure despite dealing with severe medical issues.
- $150 bonus earned on every sale by delivering enough value to stimulate customers to complete a manufacturer-emailed post-sales survey and give the dealership a high satisfaction rating.
- Enhanced the ability of colleagues and supervisors to contribute to the company’s welfare by stepping in when asked and dependably and thoroughly completing a wide variety of unfinished tasks.
- Furnished a level of customer value sufficient to motivate positive buyer recommendations that augmented revenue, illustrated by four sales that closed after leaving the organization.
- Minimized the time required to complete daily assignments by finding and distributing to the team system quick codes, frustration-easing workarounds, and new job-shortening pathways.
Education & Professional Development
Bachelor of Science in Business Management, University of Phoenix
Emotional Intelligence: Cultivating Immensely Human Interactions, Coursera – University of Michigan
Association of Finance & Insurance Professional • Arizona Food Handlers • Data Analytics (dashboards & data stories) • Python (data visualization)
P&C Insurance