Tonya G. Hughes
Executive Program Director
Clarksville, TN
931.337.8817
tonyaghughes@gmail.com
Driving development of internal and external support systems, while inspiring personnel to embrace best practices.
Faces challenges with an ambitious spirit, pragmatic and innovative and able to recognize the need to grow and adapt to help companies maintain a competitive advantage.
“The best senior-level hire I’ve made in 20 years…thrives on solving challenges others might count as impossible…committed, with the highest level of ethics and integrity.” Vice President, Benevolink
A savvy businessperson with a flair for and dedication to non-profit organizations. Provides for organizational growth and stability through:
- Operational Support and Improvement – Confident incorporating current and evolving technology into existing systems and designing new when needed. A vehement advocate of pursuing best practices with the charisma to instill similar zeal in peers and subordinates. Agile in determining which capabilities are needed to increase performance and to create and install procedures and assets at the lowest marginal cost.
- Grant Management and Fund-Raising Capability – Subject-matter expert with the knowledge and insights that improve chances of receiving appropriate federal, state, and local grants ensuring compliance and reporting
- Human Resource Enhancement and Allocation – Able to define the character and quality of resources needed to get the job done. Successful engaging the enthusiasm and dedication of full-time and volunteer staff to generate maximum productivity regardless of personnel availability.
- Financial Management – A tenacious negotiator with a clear understanding of the factors that maximize ROI. Constantly on the search for more economical ways to get work done. Appreciates the effort required to acquire and the value attached to contributions and refuses to let them be invested poorly.
ACHIEVEMENTS
Operational Leadership
- $900,000 revenue growth created by matching hospital invoices with clients served through leadership of a program that data-mined previously neglected information. Read Full Story
- $100,000 in disposal costs eliminated by devising an inventory reduction plan that entailed identifying and donating obsolete product to a medical school. Read Full Story
- Executed all aspects of Call Center site operations for 1,200 AT&T unionized employees with a daily incoming call volume of 25,000 calls, including: managing payroll processes, site accessibility, staff training and vacation scheduling. Began in Payroll and progressed to Manager of Vacations, Scheduling and Reports and then to Manager of Intraday Operations; Account Representative responsible for first call resolution of customer inquiries.
- 50% curtailment of operating costs realized by applying interactive voice response technology and forging required accommodations in website design to streamline user experience.
- Defined the scope of and authored a cycle-count module that augmented the accuracy of a leading-edge ERP system and certified the inventory evaluation.
- Framed a supply-chain strategy that entailed installation of a pioneering cloud-based ERP system and contributed the process and system knowledge necessary to facilitate deployment of the expanded resource.
- Supplied the analytics used to formulate inventory forecasts and delivered strategic insights to drive purchasing decisions covering 5 distribution centers and an inventory valued at $20+ million.
- 10% of households buying from a major regional grocery chain added as clients in the first year of operation.
Data & Trend Analysis
- Worked collaboratively with key stakeholders and users to gather data and requirements and conducted a thorough analysis to formulate and develop effective processes. Formulated and installed a revised inventory-control process for two chemical companies that ensured the accuracy of SKU measurement in advance of moving the stock to a new ERP system. Read Full Story
- 94+% fill rate maintained during tenure in the position.
- Constructed analytical models that projected inventory changes resulting from customer additions and issued purchase orders that ensured adequate availability of $20 million in inventory.
- Crafted a master purchasing schedule based on analysis of contractual customer and vendor constraints that provided the buying group with forecasts used to place orders with suppliers from around the world.
Stakeholder Partnerships
- Arranged a partnership with a Fortune 500 company by contracting to provide trained, motivated, and ardent employees in return for $30,000 to fund a 20-person training class. Read Full Story
- Launched the company’s inaugural call center by recruiting, training, and overseeing the first seven employees.
- Prepared weekly / monthly / quarterly / annual sales reports for senior management and client review.
Project Management
- Designed, developed, and implemented the company’s first annual inventory cycle-count processes applying best-practices procedures. Read Full Story
Strategic Planning / Innovation
- Launched the company’s inaugural call center by recruiting, training, and overseeing the first seven employees.
- Developed weekly / monthly / quarterly / annual sales reports for senior management and client review.
Vendor & Stakeholder Partnerships
- 50% reduction in receivables collection time produced by investigating, identifying, and resolving delaying issues and installing revised payment terms.
- Secured optimal services pricing and terms that assured timely payment by negotiating supplier adherence to contract provisions and prior approval of personnel assignments.
Grant Management & Compliance
- Played a key strategic role steering day-to-day operations and reporting for $2.5M in public and private grants for this nonprofit.
WORK HISTORY
Click on company below for more information
A one-stop solutions source for PMO professionals delivering strategies and tactics that enable business transformations.
Senior Consultant
Supported planning and implementation of SAGE ERP software serving as data analyst verifying information accuracy and ensuring compliance with project and regulatory requirements.
Senior Consultant
Supported planning and implementation of SAGE ERP software serving as data analyst verifying information accuracy and ensuring compliance with project and regulatory requirements.
- Defined the scope of and authored a cycle-count module that augmented the accuracy of a leading-edge ERP system and certified the inventory evaluation.
- Formulated and installed a revised inventory-control process for two chemical companies that ensured the accuracy of SKU measurement in advance of moving the stock to a new ERP system.
- Developed / monthly / quarterly / annual sales reports for senior management.
- Worked collaboratively with key stakeholders and users to gather data and requirements and conducted a thorough analysis to formulate and develop effective processes.
A global sourcing agent / wholesaler of medical equipment and healthcare supplies.
Supply Chain Forecasting & Inventory Manager
Reported to the COO as supply-chain manager supporting the account and value-analysis teams by defining purchasing needs through study of sales history, key metrics, customer-supplied forecasts, and new-business projections.
Supply Chain Forecasting & Inventory Manager
Reported to the COO as supply-chain manager supporting the account and value-analysis teams by defining purchasing needs through study of sales history, key metrics, customer-supplied forecasts, and new-business projections.
- $100,000 in disposal costs eliminated by devising an inventory reduction plan that entailed identifying and donating obsolete product to a local medical school.
- Constructed analytical models that projected inventory changes resulting from customer additions and issued purchase orders that ensured adequate availability of $20 million in inventory.
- Designed, developed, and implemented the company’s first annual inventory cycle-count processes applying best-practices procedures.
- Framed a supply-chain strategy that entailed installation of a pioneering cloud-based ERP system and contributed the process and system knowledge necessary to facilitate deployment of the expanded resource.
- Supplied the analytics used to formulate inventory forecasts and delivered strategic insights to drive purchasing decisions covering 5 distribution centers and an inventory valued at $20+ million.
A global designer and manufacturer of corporate uniforms and image apparel.
Supply Chain Planner promoted from contracted Project Specialist
Managed supply-chain planning, purchasing, and procurement-contract administration for an inventory of 4,000 domestically produced and imported SKUs for 18 key accounts. Contributed forecasting sagacity on the ERP conversion to SAGE Inventory Advisor.
Supply Chain Planner promoted from contracted Project Specialist
Managed supply-chain planning, purchasing, and procurement-contract administration for an inventory of 4,000 domestically produced and imported SKUs for 18 key accounts. Contributed forecasting sagacity on the ERP conversion to SAGE Inventory Advisor.
- 94+% fill rate maintained during tenure in the position.
- Crafted a master purchasing schedule based on analysis of contractual customer and vendor constraints that provided the buying group with forecasts used to place orders with suppliers from around the world.
A non-profit employment agency helping individuals transition out of homelessness by maintaining a steady income.
Vice President – Operations
Steered expenditure compliance and reporting of $2.5 million in public and private grants through a staff of nineteen, three direct and 16 indirect. Standardized daily processes and procedures and reengineered reporting practices.
Vice President – Operations
Steered expenditure compliance and reporting of $2.5 million in public and private grants through a staff of nineteen, three direct and 16 indirect. Standardized daily processes and procedures and reengineered reporting practices.
- $900,000 revenue growth created by matching hospital invoices with clients served through leadership of a program that data-mined previously neglected information.
- Secured optimal services pricing and terms that assured timely payment by negotiating supplier adherence to contract provisions and prior approval of personnel assignments.
- 50% reduction in receivables collection time produced by investigating, identifying, and resolving delaying issues and installing revised payment terms.
Charitable agency helping the hard-to-employ achieve self-sufficiency through hard- and soft-skills job training.
Director – Programs & Client Services
Led the program’s creation, wrote the business plan, completed the programmatic portion of the 501C3 documentation, and directed facility preparations. Managed continuing fund development, directed vendor selection, monitored compliance with service-level agreements, and oversaw administrative operations with a staff of two.
Director – Programs & Client Services
Led the program’s creation, wrote the business plan, completed the programmatic portion of the 501C3 documentation, and directed facility preparations. Managed continuing fund development, directed vendor selection, monitored compliance with service-level agreements, and oversaw administrative operations with a staff of two.
- Arranged a partnership with a Fortune 500 company by contracting to provide trained, motivated, and ardent employees in return for $30,000 to fund a 20-person training class.
- Introduced nursing and office-technology training programs that nurtured an 80% placement rate in living-wage jobs.
A marketing agency helping non-profits generate revenue by converting a portion of consumer purchases into donations.
Director – Operations & Client Services
Spearheaded strategic development of the company website establishing objectives, tracking KPIs, and installing a financially feasible, scalable, and replicable customer-service operation. Served as go-to person for project development and management and subject-matter expert for the membership database.
Director – Operations & Client Services
Spearheaded strategic development of the company website establishing objectives, tracking KPIs, and installing a financially feasible, scalable, and replicable customer-service operation. Served as go-to person for project development and management and subject-matter expert for the membership database.
- 50% curtailment of operating costs realized by applying interactive voice response technology and forging required accommodations in website design to streamline user experience.
- Launched the company’s inaugural call center by recruiting, training, and overseeing the first seven employees.
- 10% of households buying from a major regional grocery chain added as clients in the first year of operation.
AT&T Corporation & Bell South Corporation | Atlanta, GA
Account Representative, Payroll Operations Associate, Operations Manager, Workforce Manager
Account Representative, Payroll Operations Associate, Operations Manager, Workforce Manager
EDUCATION / VOLUNTEERING
Doctor of Ministry, Missional and Spiritual Formation, Liscomb University, Expected 2024
Master of Public Administration & Project Management, DeVry Institute/Keller Graduate School of Management
Bachelor of Arts in Business Management & Communication, Concordia University, Mequon, WI
Suit Up Charlotte, Advisory Board • Institute for Christian Discipleship, Board Member • Leaving the Cocoon, Volunteer
CONTACT ME
