Suresh Joshi

Asia based multinational technology company offering an e-commerce platform, Fresh, Eats and video content to one of the world’s fastest growing and 3rd largest e-commerce marketplaces, South Korea.
Head of E-Commerce Platform | Marketplace, Catalog, Pricing, Rocket-on-Demand & Global Selling
Led global engineering and science teams of over 200 that delivered platforms powering >$10B annual GMV 3P Marketplace, 10X GMV growth of Rocket-On-Demand and global selling via Coupang Global Fulfillment (CGF).

• Led 10X growth of Rocket-on-Demand business to $1.8B annualized GMV run-rate in under a year.
• $10B annual GMV Marketplace growth through Auto Pricing, 40% platform development efficiency improvements and the launch of Android and iOS Seller Mobile App experiences for delivering actionable insights.
• Onboarded over 37K Sellers with 15M international selection via Coupang Global Fulfillment (CGF) to bootstrap the next billion $ business. Flattened supply chain with cross-border trade via warehouses in US, China, and HK.
• 10X Scaling of platforms that enabled pricing sharpness and Competitive Intelligence.

A global travel platform that provides consumers and corporate customers with 21 brands of air and ground services.
Senior Director Software Development
Led creation of platforms for cloud asset management, security monitoring, cost governance and security operational intelligence and automation; directed staff of 8 Director/Sr. Managers with a global team of 110 technologists.

• $14 million in annualized operating expenses saved in less than five months by leading the construction of a platform that integrated cloud account provisioning, security monitoring, and cost control.
• 99% of the company’s security log data delivered across cloud, data center, network, and more than 35 security tools within five minutes with 0% data loss from >5 billion daily security log events; achieved by guiding the build of a security intelligence platform that enabled operations teams to efficiently respond to security incidents.
• Delivered almost real-time cloud account visibility, security compliance, and monitoring on 100% of 44 asset types hosted on the commercial cloud by creating an internal platform and integrating CSPM tools and CI / CD pipelines.
• 44% operating expense reduction attained, and all security tech capabilities provided by leveraging investment in purchased applications, freeing internal resources to concentrate on completion of post-COVID-19 systems.

American multinational technology company offering an e-commerce platform, cloud computing services, video / audio content, gaming applications, and home automation devices.
Head of Engineering | Delivery, Pricing & Promotions | 2016 – 2018
Developed delivery experience, pricing, and cashback platforms through 4 teams of ≈50 technologists.

• $800 million of projected delivery cost reductions first year by building new services and leading integration of more than 20 company technology stacks ranging from on-line retail shopping to supply chain optimization technologies.
• $80 million in shipping expenses eliminated while aiding attainment of goals for new-category customer acquisition by building self-service tools and automating the inclusion of delivery promotional features.
• Completed scaling a dedicated tech stack without issues during peak-use periods by composing eight new metrics that shortened the time to detect abnormalities from days to minutes. Cut technology debt 19% in the process.
• Empowered rollout of Prime Same-Day/One-Day delivery to 8,000 US cities as a differentiated service option by leading innovations to the technology stack, scaling the platform, and launching mobile checkout upsell assists.
• 28% lowering of cloud infrastructure spending realized by pinpointing opportunities for eliminating wasteful storage space and optimizing CPU and cache utilization.

• 60% to 82% increase in competitiveness rating delivered for Amazon.in by building an innovative platform that provided over 400,000 sellers with the ability to automate response to price changes and compete dynamically.
• Powered repeat purchases on top 40% of the product selection on Amazon.in by leading build of platform for cart-level promotions that integrated with 15 Amazon Tech stacks to automatically issue over 300,000 cashbacks per day.
• Shepherded the Pricing Technology team through major regulatory changes without regretted attrition by focusing the group on delivering common global platform capabilities in collaboration with dependent teams.
• Spawned an online marketplace for refurbished branded products by leading build of services that facilitated automated grading, pricing, and relisting of all returned items from high-priced product categories.
• Sped the inroad of innovation to four corporate sites in 60 countries by championing US participation in the company’s International Consumer-Tech hackathon and by extending the pricing platform to NA and the EU.

Manager, Software Development | Marketplace Pricing and Shopping Experience | 2013 – 2016
Led development of the Pricing platform and website shopping experience for fastest growing India marketplace.

• 718% increase in monthly unique visitors propelled by launching 20 mobile shopping projects and delivering 40 production releases of a marketplace transformational pricing platform during a three-year span.
• Spurred price competitiveness rating 60% to 74% in under a year by leading vision through launch of services and applications that provided third-party sellers transparency to best prices and accommodated near-instant updates.

Global Fraud Prevention Technical Program Owner | 2012 – 2013
Charged with creating a credit-card fraud prevention program capable of providing the industry’s lowest chargeback rates.

• 12% bad-debt reduction goal attained in under seven months by directing innovations and timely execution from over 200 machine-learning scientists, engineers, and operations staff working in three autonomous groups.
• Shortened credit-card fraud detection time ten days by leading a program for integration of card-issuer alerts through legal, contract, information security reviews, engineering and operations that covered over 50% of issued cards.
• 10% YOY shrinkage in annual credit-card bad debt produced by perfecting a fast-continuous learning program through analysis of missed fraud and leading 20 global projects across machine learning, engineering, and operations.

American multinational technology company that sells Database, Enterprise software and Cloud services.
Senior Manager, Development from Manager, Software Development | CRM, Ordering, Logistics

• Generated pipeline for over 1,000 Enterprise customer adoptions of an upgraded CRM application by collaborating with the client’s COO and leading cross-functional reference implementation. The level of success earned recognition in a national industry publication.
• Oversaw two major integrations of a major Enterprise suite including one to a SaaS application by supervising a partner co-development effort; launched three of the first Enterprise Mobile Apps supporting Android and iOS by leading build of Expense Management, Order & Inventory Inquiry capabilities with two patent applications.

Independent Advisors | Seattle, WA
Provided consulting and advisory services to a healthcare startup, technologists, commercial firms, and college alumni.
Co-Founder & Technology Advisor

• Ensured launch readiness of OneAid Healthcare startup in Mumbai, India’s financial capital and an area highly impacted by covid-19. Pivoted to post covid-19 services of local pharmacy reach, caretaker and behavioral health services.
• Enabled companies to identify effective and fiscally prudent choices of E-Commerce and Enterprise Risk Technology by providing them success criteria, ROI and inputs on third-party risk management solutions.
• Readied a healthcare startup for participation in a global industry conference by probing target-market needs, drafting technical talent from a startup incubator, editing presentations to investors, and finalizing the booth’s design.
• Assisted the career preparation of engineering graduates by designing and planning three live webcasts, acquiring the content presenters, preparing all marketing and legal support, and serving as program moderator.

JD Edwards | Denver, CO
Senior Applications Developer / Project Lead / Development Manager