Robert Miller

Oversees execution of the Air Force Surgeon General’s policies supporting expeditionary capabilities, healthcare operations, and national security strategy by providing cost-effective, modern, and prevention-based care to 2.1 million beneficiaries worldwide through expert consultative leadership. The agency supports the clinical currency of 43,131 healthcare professionals experiencing 6.6 million visits and 133,500 bed days annually.
Commander | 2016 – 2018
Served as chief executive officer managing a $6.1 billion budget and 500+-person dispersed staff focusing on improving safety and pursuing continuous improvement.

• 98% shrinkage in waiting time for transgender patients to receive a specialist’s review achieved by forming a novel-in-the-system one-stop Center for Excellence devoted to treating gender dysphoria.
• 70% lowering of serious safety events and a 1/3 reduction in serious harm events garnered in one year by fostering an organization-wide culture change through issuance of a Trusted Care Principles policy and overhauling the medical incident investigation program with a focus on corrective action.
• Zeroed out central-line infections in Air Force hospitals worldwide for more than 500 consecutive days in less than 12 months by standardizing care with a toolkit initiative, measuring performance, and requiring incident reporting.
• 42% hike in drug-testing productivity delivered, creating the DoD’s top laboratory, by concentrating the intent of random urine testing on deterring illegal drug use.

A joint, integrated combat-support agency that enables the three service branches to assure personnel’s health readiness and medical staff’s competence by improving system operations, driving innovative solutions, and cultivating a culture of safety. The METC is the primary training location for enlisted medical troops offering 48 programs plus advanced curricula.
Director of Education & Training (DHA) / Commandant (METC) | 2014 – 2016
Supervised consolidated Army-Navy-Air Force medical instruction and served as Commandant of the largest tri-service enlisted health-training program in DoD history with 1,400 staff, a 5,500 daily student load, and 20,000 annual graduates.

• Assisted enlisted personnel in earning college degrees by activating a bridging program with 43 colleges that granted credit for courses completed a METC.
• Overcame long-standing challenges to aligning the scholastic principles of the three services by consolidating the two legacy governing agencies into a single organization supervised by the DHA Director.
• Reached best-in-class university-model status for leadership development among DoD facilities by energizing the staff through nurturing a performance-improvement culture starting at the senior level and working the concepts into the cadre of instructors.
• Salvaged a failed Board of Governors effort to consolidate enlisted medics training for the tri-services by forming a new Senior Coordination Council with responsibility to resolve differences and mediate a final syllabus.

One of ten major Air Force commands and the primary training and professional-education authority with more than 48,000 active duty and reserve members and 14,000 civilian employees.
Command Surgeon | 2012 – 2014
Managed a team of 60 in providing strategic medical planning, policy creation, performance assessment, and resources to 14 bases housing 11 medical-treatment facilities. Advised the Command’s senior leader on health-related matters.

• Accelerated up to 6,000 decisions regarding special duty flying waivers by streamlining the medical standards evaluation process through centralization of the responsibility and installation of a visionary office framework.
• Enabled monitoring of members’ career-long hearing loss by upgrading standards for auditory testing equipment.
• Introduced simulation training for medics by facilitating the acquisition and integration of $7.8 million of technical equipment into available resources.
• Mitigated concerns over instructor misconduct by toughening the selection process through installation of a 360-degree assessment procedure that incorporated standardized tools and a mental health evaluation.

Advances U.S. national security interests through focused, sustained engagement in support of shared objectives by joining in a wide range of activities including humanitarian assistance, offering a suite of institutional capacity-building programs, and augmenting cooperative military exercises and development.
Command Surgeon | 2010 – 2012
Primary health advisor responsible for providing medical-care direction to all government and combatant personnel in seven headquarters directorates and 54 country teams supporting the African continent. Oversaw eight associates.

• Boosted the health of US personnel by raising awareness of the risks posed by malaria and other indigenous infections by launching a pre-deployment information campaign that also benefited African partners.
• Clarified performance expectations for the Command Surgeon by shifting responsibility from basic healthcare delivery (e.g. removed exam table from the office) to devising strategy and policy, designing infrastructure, formulating training, and stimulating engagement on capacity building with country teams.
• Enhanced care options for assigned staff and family members by forming a working group charged with guaranteeing medical equities and forming a clinic dedicated to arranging access to appropriate patients.
• Opened previously closed diplomatic doors by creating an operations blueprint for peers across DoD on designing and conducting seminars and conferences focused on medical skills, technology, and prevention of specific diseases.