Michael Donahue
Senior Information Technology & Operations Executive
Solving Complex Problems • Building High-Performance Teams • Fostering Collaboration
Results-driven senior technology and operations professional with deep experience in driving transformational business and digital change through effective leadership.
NY City Metro Area
860-463-8881
mwdonahue@icloud.com
Strategic Alignment
Proven history of aligning global operations and IT vision with enterprise strategy and using technology to resolve business issues, driving $700+ million in annual cost savings in the last 15 years.
Balanced Operations & IT Needs
Able to thoroughly understand and balance the needs of the organization with operations and information technology perspective.
Meaningful Relationships
High energy with proficiency in developing meaningful business relationships to enable consensus, buy-in, and engagement.
Process & Technology
Successful in solving complex business problems through application of process and technology.
Team Leadership
Adept at leading global high performing and cross-functional teams, fostering collaboration between stakeholders and executives and balancing competing priorities.
Achievements
Work History
GLOBAL HEAD OF TECHNOLOGY – FORTITUDE GROUP, Jersey City, NJ
Defined and executed variable cost SaaS models to deliver technical infrastructure, ERP, claims / reinsurance abilities, analytics, and end-user computing. Led a team of seven direct and five indirect reports.
- 80% reduction in $4 million data analytic costs achieved by utilizing Amazon Web Services (AWS) data analytics platform.
- Delivered a technology environment for $15 million in yearly costs and a fixed cost of only $4 million annually by devising a multiyear strategy to design and implement operations and technology capabilities for a new $40 billion startup inside a multibillion-dollar conglomerate.
GLOBAL HEAD OF OPERATIONS – CASUALTY CLAIMS, New York, NY
Led the operations team handling all non-adjusting functions to include audits, analytics, back office, and overall management for a $300 million budget. Managed ten direct reports leading 300 employees globally.
- $15 million in savings attained by devising a cost model to drive decision-making that defined direct and indirect costs to company, as well as costs only affecting the business group.
- 10% savings in adjuster expense accomplished by introducing a detailed staffing model based on actual caseloads per adjuster and outcomes per case in the last five years.
GLOBAL HEAD OF ONECLAIM & AUTOMATION, New York, NY
Oversaw the development of a global, single instance, multiline claims solution deployed across 22 countries. Guided a team of 12 direct reports managing 1,000 staff in five global locations. Managed a $100 million budget.
- $600 million annual savings realized by executing technology for the global transformation of the commercial claims handling processes to build consistency across eight lines of business in 22 countries.
- 90%+ of data inconsistencies and 40 FTE eliminated with no impact on service quality by instituting robotic process automation (RPA) that minimized duplicative data entry.
- 66%+ decline in country deployment times reached by creating and applying a unique franchise implementation model.
- 30% decline in country implementation defects fostered through organizational restructure that bifurcated the team into the package development and the implementation groups.
- 30% improvement in time-to-benefits and 10% cost savings won by establishing agile delivery methodologies.
SENIOR INFORMATION OFFICER – CLAIM ADJUDICATION APPLICATIONS, New York, NY
Steered a team of 100 via six direct reports. Responsible for a $30 million annual budget for the development and support of claims processing applications for AIG’s commercial insurance business.
- $100 million in savings reaped in five years by conceptualizing and launching the first automated adjudication capabilities in the organization.
- $11 million saved over five years and earned the CIO 100 Award for a rules-based system that automated simple claims decisions and accelerated complex options with workflow and support tools.
- Retained customers and ensured compliance with regulatory requirements by defining and delivering a 36-month program to instigate consistent financial controls across all claim systems, which enabled the company to perform client requested audits.
- $2 million in yearly savings nurtured by consolidating and rationalizing the existing application portfolio.
SENIOR INFORMATION OFFICER – CLAIM SUPPORT GROUP, New York, NY
Directed a team of 40 through five direct reports and a $15 million yearly budget for the creation and support of applications for claim support functions such as legal, vendor management, and subrogation and recovery.
- 30% boost in maintenance delivery value gained while decreasing team costs 50% by utilizing rolling three-month implementation targets and prioritization.
- 15-point advancement in customer satisfaction scores generated by employing demand management and project management processes and tools.
SENIOR INFORMATION OFFICER – HEALTHDIRECT, INC., Hartford, CT
Guided the technology team of 40 through five direct reports to provide infrastructure, telecom, desktop support, application development, and support for a division of AIG that provided medical management to workers’ compensation claimants.
- 99%+ on-time project delivery facilitated by initiating the use of resource loading and work prioritization processes and tools.
- 98% decrease in lost business productivity by implementing proactive monitoring tools and processes.
Laserbridge – Co-Founder
Accenture – Senior Manager
Education
Bachelor of Science in Electrical Engineering
Worcester Polytechnic Institute – Worcester, MA
Professional Development
Leading Leaders | Leadership to Execution | Seven Habits