Christopher E. Wright
Chief Operating Officer – Managing Director
Broadly experienced, hands-on, management professional with 19 years of success perfecting the operational processes and performance standards of domestic and international supply-chain enterprises. Expert at applying analytics to guide decision-making and resource allocation. A proficient technology integrator adept at streamlining functional and administrative efficiency through digitization.
Relied On for Solutions to Consequential Challenges
Skilled in building supplier relationships and negotiating agreements that expand markets, grow revenue, and boost profits. A talented, innovative, and resourceful leader innately able to command respect across the organization and drive the most complex undertakings to prosperous conclusion.
Culpeper, VA
757.515.0513
christopher.e.wright01@
gmail.com
Collaborative Leader / Relationship Builder
Talented communicator, mentor and dynamic leader of cross functional teams . Promotes learning for all. Dedicated to meeting challenging objectives and working towards skill perfection for all colleagues.
Principled / Decisive
Master decision maker – thoughtful and agile – stands behind decisions. Leads from a perspective strongly aligned with personal standards. Effectively defines and communicates values to facilitate understanding and encourage acceptance.
Affirming
Encourages diverse thinking. Strives for an optimum combination of life/work balance for all. Skilled in combining multiple opinions and ideas into agreeable and impactful solutions. Visualizes with remarkable perspective, fostering superior decisions.
Peripheral Insight
Views what is ahead as if from a high level. Establishes an inviting enthusiastic energy that is refreshing and awakening. Results-oriented; develops and implements practical solutions leading to unexpectedly rewarding outcomes and better than expected results.
Achievements
Work History
A leading international workplace-experience and facility-management company driving engagement and well-being of workers, minimizing environmental impact, and protecting and maintaining property.
Regional Manager
Lead cross-functional teams at 15 Ikea stores averaging 300,000 sq. ft. from Virginia to Massachusetts in streamlining operational activities, identifying areas of improvement, promoting professional development, and building a culture of performance excellence.
- Mitigated major risks and complex business challenges by identifying potential problems and devising innovative solutions in collaboration with stakeholders and clients.
- Planned and executed substantial projects from conception to completion within strict time, quality, and budget constraints by prioritizing work assignments and carefully allocating resources.
- Revitalized business processes and systems by identifying areas of improvement, creating change-management initiatives, and analyzing ongoing progress.
The world’s largest commercial real-estate services and Investment firm.
Director of Service Delivery | 2015 – 2019
Directed operations and served as primary point of contact for the account team that delivered facilities management services across 16,000 locations throughout the U.S. and Canada.
- 2500% surge to $62 million in single-client revenue produced in nine months and to $190 million in two years by forging a long-missing partnership through increased personal involvement, providing analytics-based cost-saving recommendations, and bringing the service team into the local office.
- 375% over-quota performance achieved, pushing sales to $75 million, by qualifying leads, developing situational solutions, and sanctioning business deals through collaboration with executive leadership.
Facilities Director | 2019 – 2021
Held responsibility for net revenue, gross margin, and EBITDA and supervised a 55-person staff with six senior reports accountable for service delivery to multiple facilities.
- Initiated a proprietary program that furnished previously unavailable services to 16,000 US and Canadian retailers by leveraging cutting-edge technology, data analysis, and innovative strategies.
- Streamlined a client’s handling of more than two million service workflow requests annually by identifying, vetting, and installing facilitating software connected to the firm’s API processing.
- Quadrupled the number of services offered in response to analyses of unsatisfied client needs.
Supply and logistics firm meeting the military’s medical, humanitarian, and national security-mission needs from inception through implementation to sustainment.
Director of Operations
Hired to perfect the then-startup firm’s qualifications to bid and deliver on government contracts.
- Championed expansion efforts that produced a 200% increase in headcount, 300% expansion of facility size, and 500% growth in first-time contract revenue.
- Implemented secure-facility protocol by introducing scanned ID batches controlling access points and constructing a locked cage area to guard firearms and export-controlled items.
Federal government contractor that supplies military tactical equipment, procurement services, logistics, and supply-chain solutions.
Senior Manager – Data Analytics & Integration
Introduced data-driven decision-making to guide selecting and evaluating business opportunities.
- $750,000 in operational costs avoided by taking 1.5 days out of the average delivery time on 60% of non-dropship orders through installation of a cross-docking program that bypassed product storage.
- Bolstered the company’s ability to deliver items from a catalog expanded almost 400% in 18 months by expanding the size of the preferred vendor network 114% in the same period.
- Ensured commissioned service vendors received the full range of support specified in service-level agreements by framing pricing models that aligned with the company’s promised performance.
- 2,000+ locations added to the client count by expansion of service delivery proposition and service model.
Senior Recruiter
- Delivered 200% of annual enlisted goal and received the Gold Army Recruiters Badge.
Logistic Director
- Managed logistics planning and deployment of 300+ Rangers to Iraq and Afghanistan.
Education & Professional Development
Master of Business Administration with emphasis on Business Analytics, George Mason University
Bachelor of Science in Business Administration & Management, Regent University
Associate of Science in Business Administration, Troy University
Six Sigma Black Belt • SCRUM Master • Facilities Management Professional
Sustainable Facilities Professional • OSHA 10 & 30
Excel, Word, PowerPoint, SharePoint, Expert • Google Suite • Coding: Visual Basic, VBA, Python, SQL
Data Visualization: Tableau, Google Data Studio, Power BI