Benjamin J. Holzman

Executive Vice President – Healthcare Operations

“People Don’t Care How Much You Know Until They Know How Much You Care”

Broadly experienced executive operations professional with a proven track record of capitalizing on growth potential and realizing aggressive expansion goals while enriching the quality of healthcare delivery. Intuitive strategist, progressive innovator, and resolute driver of operational precision, skilled in structuring organizations to exceed customer expectations, outperform financial prospects, and deliver consistent, compassionate, quality healthcare. Combines clear vision and a mission-driven attitude with challenging, yet empathetic leadership to build rapport and energize teams at all organizational levels. Passionate about taming the ever-changing healthcare environment while making a meaningful difference in the lives of those served.

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CONTACT ME

414-975-7657
bjholzman414@gmail.com
Washington DC-Maryland-Northern Virginia Area

ACHIEVEMENTS

  • $1 million in potential revenue gain uncovered by piloting an audit of private insurance claims that revealed billing errors, untimely filings, lack of prior authorization, and questions about clinician credentials. Read Full Story
  • 2 markets added to the company footprint in eleven months by designing and activating a standardized expansion plan that incorporated referral relationships, payer-source mix, socioeconomic considerations, and disease prevalence. Read Full Story
  • 8% EBITDA boost delivered by initiating a cost-reduction offensive and concurrent quality-efficiency effort. Read Full Story
  • 10+% bump in daily patient therapy hours gained by mentoring clinicians on care delivery, communication with parents, and time-management strategies. Read Full Story
  • Advanced the promotion of four clinicians to director status by gaining insight into each person’s goals and then mentoring the actions needed to realize career objectives. Read Full Story
  • Made possible the promotion of two subordinates by piloting creation of a company career-advancement program that allowed capable individuals to verify acceptable qualifications through data analytics.
  • 45% reduction in field-level administrative work attained by instituting centralized support teams based on insights gained from extensive employee surveys and interviews conducted to assess personnel needs. Read Full Story
  • 4% shrink in variable expenses for five units realized by mentoring administrators on budgeting standards and variable cost determination resulting in a lessening of the need for corporate fiscal oversight.
  • 3% average annual increase in employee compensation enabled by representing workers in discussions of company mission and values and ensuring high standards in the state’s hiring, onboarding, and training practices.
  • Contributed to the formation of the firm’s clinical excellence program by conducting research on patient outcomes, inputting to the design of questionnaires, and determining compelling means of measuring therapy effectiveness.
  • Demonstrated how to put into practice the organization’s mission, vision, and values by modeling desired behaviors during on-site visits in support of the timely, efficient integration of seven acquired, out-of-state entities.
  • Expanded community awareness of the value of physical therapy and the company’s prominence as a caregiver by participating in extracurricular promotional and free-clinic events.
  • 2.6-week average shortening of new patient start time achieved by devising and installing more efficient processes for acquiring medical and intake / admission professionals.
  • Earned Behavioral Health Center of Excellence (BHCOE) accreditation by exceeding the certifying body’s standards of excellence through an upgrading of the clinic’s policies in a collaborative effort with the director of operations.
  • $20,000 in daily revenue preserved by maintaining operations while restoration crews repaired severe damage.
  • Less than 4% attrition rate scored by sustaining a workplace culture managed through servant leadership that recognized the importance of family and offered professional development and career growth.
  • Broadened the corporate bereavement policy by supporting the movement for increased away time and winning eventual HR approval to modify program provisions.
  • Championed the company paying salaried and hourly employees for reimbursable hours lost to inclement weather.
  • 5%+ widening of workforce diversity nurtured by expanding recruitment efforts beyond the customary ethnic community and broadening the acceptance language in the company’s equity and inclusion principles.
  • Ensured new hires understood and adhered to mission and ethics expectations by adding subject-matter training materials to the onboarding curriculum.
  • Furthered the addition of nine regional units (53%) by overseeing supplemental facility build out, ensuring code compliance, directing procurement, managing marketing and sales, and supervising hiring, onboarding, and training.
  • Surpassed peers in annual revenue, business-unit additions, and EBITDA performance by creating and driving implementation of a 12-month P&L improvement plan utilizing communication and organizational rapport skills.

WORK HISTORY

Click on company below for more information

A multi-site, privately-owned health practice providing home and school-based applied behavioral analysis (ABA) to children on the autism spectrum.
Executive Vice President of Operations
Doubled the number of operating units by establishing businesses in five states, increased New Jersey and Michigan revenue 11%, spearheaded activation of a startup strategy, and centralized the client intake and professional talent acquisition process.

Enhanced Clinic Operational Efficiency
  • 45% reduction in field-level administrative work attained by instituting centralized support teams based on insights gained from extensive employee surveys and interviews conducted to assess personnel needs.
  • 5%+ widening of workforce diversity nurtured by expanding recruitment efforts beyond the customary ethnic community and broadening the acceptance language in the company’s equity and inclusion principles.
  • Earned Behavioral Health Center of Excellence (BHCOE) accreditation by exceeding the certifying body’s standards of excellence through an upgrading of the clinic’s policies in a collaborative effort with the director of operations.
  • Ensured new hires understood and adhered to mission and ethics expectations by adding subject-matter training materials to the onboarding curriculum.
  • 2.6-week average shortening of new patient start time achieved by devising and installing more efficient processes for acquiring medical and intake / admission professionals.
Increased Corporate Profitability
  • $1 million in potential revenue gain uncovered by piloting an audit of private insurance claims that revealed billing errors, untimely filings, lack of prior authorization, and questions about clinician credentials.
  • 4% shrink in variable expenses for five units realized by mentoring administrators on budgeting standards and variable cost determination resulting in diminishing the need for corporate fiscal oversight.
  • 2 markets added to the company footprint in eleven months by designing and activating a standardized expansion plan that incorporated referral relationships, payer-source mix, socioeconomic considerations, and disease prevalence.
A multi-site, private-equity-backed health practice providing center-based, applied behavioral analysis (ABA to children on the autism spectrum.
Regional Director of Operations
Facilitated a 25% monthly rise in client numbers producing a 33% hike in annual revenue to $24 million. Led an expansion campaign that opened seven facilities in the company’s primary market.

  • 8% EBITDA boost delivered by initiating a cost-reduction offensive and concurrent quality-efficiency effort.
  • Championed the company paying salaried and hourly employees for reimbursable hours lost to inclement weather.
  • Furthered the addition of nine regional units (53%) by overseeing supplemental facility build out, ensuring code compliance, directing procurement, managing marketing and sales, and supervising hiring, onboarding, and training.
  • Made possible the promotion of two subordinates by piloting creation of a company career-advancement program that allowed capable individuals to verify acceptable qualifications through data analytics.
  • Surpassed peers in annual revenue, business-unit additions, and EBITDA performance by creating and driving implementation of a 12-month P&L improvement plan utilizing communication and organizational rapport skills.
  • 10+% bump in daily patient therapy hours gained by mentoring clinicians on care delivery, communication with parents, and time-management strategies.
A multi-site, private-equity-backed, center-based physical therapy practice specializing in evidence-based care, workers’ compensation rehabilitation, employer worksite solutions, sports medicine, and home health.
Regional Director of Operations | Tacoma, WA | 2019 – 2020
Guided transition from a single-office concern to management of a multi-site operation producing $5.5 million in revenue by focusing on integration of acquired competitors within a productive functional framework. Authored performance-management assessments, expanded training and credentialing, and identified opportunities for P&L improvement.
Regional Director of Clinical Excellence | Milwaukee, WI | 2017 – 2019
Concurrent with fulfilling the Director’s responsibilities, improved visits within target centers 16% and billings per visit 8%. Launched a state-wide clinical-care mentoring program and ensured availability of national association accreditations.
Clinic Director | Milwaukee, WI | 2010 – 2017
Served as a site leader, active clinician, and troubleshooter in six of Wisconsin’s highest volume clinics. Integrated two physician-owned outpatient businesses and directed daily operations. Expanded market share and grew sales, raising revenue in underperforming units by as much as 80% totaling $1.2 million annually.
Approved Clinical Instructor | 2011 – 2020
Physical Therapist | 2008 – 2010

Built a Positive, Equitable Working Environment
  • 3% average annual increase in employee compensation enabled by representing workers in discussions of company mission and values and ensuring high standards in the state’s hiring, onboarding, and training practices.
  • Advanced the promotion of four clinicians to director status by gaining insight into each person’s goals and then mentoring the actions needed to realize career objectives.
  • Broadened the corporate bereavement policy by supporting the movement for increased away time and winning eventual HR approval to modify program provisions.
  • Demonstrated how to put into practice the organization’s mission, vision, and values by modeling desired behaviors during on-site visits in support of the timely, efficient integration of seven acquired, out-of-state entities.
  • Less than 4% attrition rate scored by sustaining a workplace culture managed through servant leadership that recognized the importance of family and offered professional development and career growth.
Elevated the Clinic’s Value to the Community
  • $20,000 in daily revenue preserved by maintaining operations while restoration crews repaired severe damage.
  • Contributed to the formation of the firm’s clinical excellence program by conducting research on patient outcomes, inputting to the design of questionnaires, and determining compelling means of measuring therapy effectiveness.
  • Expanded community awareness of the value of physical therapy and the company’s prominence as a caregiver by participating in extracurricular promotional and free-clinic events.

ADDITIONAL EXPERIENCE
Athletic Trainer, University of Wisconsin Health Services
Athletic Training Intern, Cleveland Browns Football

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EDUCATION / PROFESSIONAL DEVELOPMENT

Master of Business Administration in Healthcare Administration, University of Massachusetts

Bachelor of Science in Kinesiology & Exercise Science, University of Wisconsin

Doctor of Physical Therapy, Temple University

Master of Physical Therapy, University of Wisconsin

Approved Clinical Instructor

Strength & Conditioning Specialist, Dry Needling Institute

LICENSURE / LANGUAGES

Physical Therapist (Illinois, Maryland, Virginia, Washington, Wisconsin) • Athletic Trainer (Wisconsin)

Fluent English • Intermediate conversational Spanish

Benjamin J. Holzman
Benjamin J. Holzman
Washington DC-Maryland-Northern Virginia Area
414-975-7657
bjholzman414@gmail.com